Our company operates out of a wooden building supplies warehouse that was built in 1952. The floors aren’t level, the carpet is dated, and the paneled walls are real. When you first walk in, there’s a subtle smell of familiarity that’s hard to place. Kind of a mix between a wood shop, a cup of tea and a hint of baked cookies.
A proper description was missing until our biggest client required a site visit. First impressions mean so much and the thoughts were many as he walked in the door. What would he say? Would he run back to Montreal? Would we lose him as a client?
“OMG, THIS PLACE IS JUST LIKE MY GRANDMOTHER’S BASEMENT…I LOVE IT.”
And so, it remains, a quiet warm place on a railroad track everyone loves to visit. We learned to embrace its quirkiness and shortfalls and we brought in some old lamps, laid out the doily and even filled glass bowls and the occasional antique ashtray with hard candies.
Truth is, we’re a family business that brings back an old-fashioned customer experience. What we do works, your customers will come back, and of course, you’re welcome to visit. We’ll even put the tea on.