How it Started

We originally started the company as a professional follow up service provider that simply contacted past customers our clients may not have spoken to in years. Clients would provide us with CRM lists, old files in banker boxes, even old business cards. We would make telephone calls to those past contacts in an effort to generate new opportunities from previous or potentially orphaned relationships. In the process of making those calls, what quickly emerged was that everyone’s lists were a mess.  

Funny Story:

For many years, business partner Kristie Kelly would ask, “why aren’t we just cleaning up everyone’s lists? Every list you bring me is a disaster! Sometimes it takes me weeks just to clean up the data!”

Sean Tufford would respond, “no one will pay for that, they want sales leads! They want appointments!”  Then one day, at a Peterbilt Truck Dealership, the CEO said to Sean, “We don’t need help with phone work, as a matter of fact, we already have our own call center. But what I am interested in, is the last page in your presentation where it reads, “when we’re finished contacting all your old customers, you end up with a pristine, updated customer list.”  He continued, “If you can do THAT, I am very interested in your services.

The rest as they say, is history.  

Navigating Contact Lists with Care

Making Connections in a Digital Age

In today’s digital landscape, contact lists can be overwhelming, especially when confronted with gaps and incomplete information. While CRM Software might identify duplicates, it often falls short in determining whether contacts are still alive, reachable, currently engaged, or interested in dialogue. This is precisely where Tufford Group thrives, offering a unique blend of expertise and personal touch.

Our Core Mission: Elevating Relationships

Going Beyond the Basics

At Tufford Group, our primary mission goes beyond simply updating contact information and merging duplicates. We’re dedicated to uncovering hidden growth opportunities for our clients through meaningful interactions. By diving deep into each contact, we ensure that your relationships are nurtured and enhanced, driving tangible business value.

Behind Tufford Group: A Handpicked Team

A Journey Not Without Challenges

Our journey has been a testament to determination and resilience, navigating the complexities that often come with running a business. Just like any venture, we’ve encountered our fair share of challenges. However, it’s our commitment to excellence and authenticity that has garnered us a devoted following. We only employ, or do business with people we would leave alone with our dog, or invite to our house. 

Genuine Connections in a Digital Age

Personal Touch in an AI World

In an era dominated by artificial intelligence, engaging with real people who genuinely care has become a rarity. For us, authenticity is our hallmark. Our conversational approach has led a lot of people to ask us if we’re robots or AI – and we’re proud to say that we’re not. It’s our genuine interactions that set us apart and resonate with our clients.

A Commitment to Your Connections

Updating Contact Lists, One Person at a Time

Our promise is simple yet impactful: to update contact lists one person at a time. We’re here to support you in rebuilding and reinvigorating the connections that hold significance for your business. It’s not just about business – it’s about fostering meaningful relationships that stand the test of time.

About Us