Waverley, Nova Scotia
902-818-8807
sean@tuffordgroup.com

What We Do

Elevate Your Contact List: Transformative Strategies for Success

An accurate and up-to-date contact list is essential to the success of any business, yet it’s not uncommon for contact databases to be riddled with errors and outdated information. That’s where we come in. With our proven approach, we transform your contact list into a living database that you can rely on to drive growth and success.

Why choose us? Because we go beyond simply cleaning up your contact list. We take a relationship-focused approach, making every conversation count by gathering feedback and insights from your customers and stakeholders. By doing so, we help you build and maintain strong, lasting relationships that drive long-term success.

Our Approach is Simple Yet Effective.

We start by verifying and updating all contact information, ensuring accuracy and completeness. From there, we engage with your contacts in a warm and friendly manner, gathering valuable feedback and insights that can help you improve your business operations, enhance customer satisfaction, and drive growth.

Don’t settle for an outdated and inaccurate contact list that fails to deliver results. Let us revolutionize your contact list and help you build stronger, more meaningful relationships with your customers and stakeholders. Contact us today to learn more about our proven approach and how we can help you drive success.

Our Trusted Services

Customer Retention & Revitalization

We excel in refreshing customer lists spanning various industries and associations – from small enterprises to major corporations. Our distinct strategy entails connecting with individuals with whom you've previously transacted, rendering our calls notably adept at cultivating fresh sales prospects, pinpointing service concerns, and rekindling connections with customers who might have slipped through the cracks. By emphasizing customer worth, we nurture loyalty and foster avenues for repeat business and referrals. Our amiable team goes above and beyond to guarantee a positive customer journey, fueling your business's growth and triumph.

M&A Retention

When a mom-and-pop dealership is acquired by a Dealer Group, due diligence often focuses on the top ten customers only. This means hundreds or even thousands of loyal people are intentionally ignored. We conduct thoughtful outreaches to involve each customer in the transition, highlighting the reasons they'll appreciate the new owners. In today's era of widespread social media, connecting with every customer is crucial. While sales may sell the first truck, it’s parts and service and how that customer continues to feel, that will sell the next one.

Customizable Reports and Analytics

Our reporting system revolutionizes business strategies. Our clients gain access to detailed reports offering valuable insights into their contacts' business landscape, key contacts, and pertinent intelligence. These reports are meticulously tailored, encompassing diverse metrics for our clients' utility, including customer feedback, business classification, and more. Armed with our reports, businesses can confidently make informed choices, pinpoint fresh prospects, and maintain a competitive edge.

Reconnecting Past Connections

We provide a unique service tailored to individual clients with substantial personal contact lists. Our team takes pride in reconnecting with the individuals in their network, updating them about recent career transitions. The response is consistently positive and rewarding. This delightful service frequently uncovers a multitude of 'new' contacts, enriching their existing database significantly.

Shareholder & Subscriber Lists

We enhance shareholder and subscriber lists for public firms, a crucial service often sidelined by busy IR professionals. Our warm calls serve a dual purpose – not only updating contact information but also fostering investor-company interaction, keeping them well-informed of latest advancements. Furthermore, we provide detailed conversation reports, ensuring clients grasp their shareholder sentiment and needs. Outsourcing this task enables companies to focus on growth and customer service. With fewer than 8% of shareholders receiving company calls, our outreach offers a unique avenue to stand out and forge lasting investor bonds.

Digitizing Old Paper Files

Converting outdated contact details into a functional format can be a challenging endeavor, particularly when the information is spread across diverse mediums such as paper files, business cards, and conference raffle tickets. However, this is where our expertise takes center stage. Our team specializes in digitalizing these contacts, transforming them into an accessible database that empowers our clients to seize new business opportunities. We go a step further by initiating contact with the specific individuals our clients wish to engage, leading to some of our most remarkable success stories arising from long-forgotten banker boxes. Don't allow obsolete information to impede potential business growth. Let us assist you in unlocking its inherent value.

Case Study

Streamlining Decades of Contacts

A Transformative Tale

A Legacy of Lists: Unearthing Six Decades of Data
With six decades of business history comes a treasure trove of contact lists in various forms. From ancient Excel files to time-worn banker boxes, we uncovered a rich tapestry of records that told the story of our new client’s journey.

Merging Chaos into Clarity: Crafting Usable Data
Unifying Chaos, One Entry at a Time
Even before dialing a number, our task was clear: harmonize the cacophony of spreadsheets, paper contacts, and aged business cards into a coherent and user-friendly format. The result? A transformed contact repository ready for action.

Photo by Wesley Tingey on Unsplash

From Confusion to Cohesion: Addressing Duplicates and Disarray
Unveiling Hidden Patterns
In the labyrinth of data, we uncovered intriguing patterns. Over 300 customers bore the same name at the same location – a conundrum we promptly solved. Remarkably, one customer had found their way onto the list a staggering 74 times! And amid the clutter, we discovered the presence of several who had departed.

Breathing New Life into Contacts: A Comprehensive Overhaul
Reviving Relationships, One Call at a Time
As we reached out and revitalized their contact list, we embarked on a mission to breathe new life into their connections. Our calls not only updated information but also infused vitality into relationships that stood the test of time.

Empowering Insights: Unveiling the Possibilities
Reports that Resonate
Once the updates were done, we didn’t stop there. We armed our client with comprehensive reports, providing insights that transcended numbers. And to ensure they never lose sight of their invaluable connections, we fashioned a user-friendly database, ready to serve as their hub for interaction and growth.

From decades-spanning chaos to a harmonious symphony of contacts, our journey with this client exemplified the power of transforming data into an asset, and connections into lasting relationships.

Presentations

Crafting Impactful Narratives Tailored to Your Industry

Choose the presentation that fits your industry best to explore tailored insights and solutions designed specifically for your business.

Comprehensive
Heavy Truck Dealership